At Kari's BIG Imagination, we are committed to providing high-quality products, Due to the nature of our items, all sales are final, and we do not offer refunds. However, we do all exchanges under the following conditions:
1. Exchange Policy
- Exchanges are available for damaged, defective or incorrect items.
- Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
Exchange Process:
- Contact us at Karisbigimagination@gmail.com to initiate an exchange.
- Your order number
- A description of the issue
- A clear photo of the item(s) showing the damage or incorrect product.
- We will provide instructions for returning the item(s).
- Customers are responsible for return shipping costs unless the item(s) were damaged or incorrect.
Exchanges
- If you received a damaged or incorrect item we're happy to offer an exchange.
- To request an exchange, please contact us within 7 days of receiving your order and provide a photo of the issue.
- Exchanges will be process once we received the returned item (if applicable), we will process your exchange and ship the correct or replacement item at no additional cost.
- If you ordered the wrong item by mistake, you may exchange it, but return shipping costs will be your responsibility.
Non exchanged items:
- Customized or signed books.
- Items that are returned used, damaged, or missing parts not due to our error.